Leading 欧博娱乐 way for IT modernization at 欧博娱乐 USDA
The United States Department of Agriculture鈥檚 Digital Service Center is now a Salesforce Center of Excellence.
Our team started implementing low-code Salesforce applications for 欧博娱乐 United States Department of Agriculture (USDA). USDA created 欧博娱乐 Digital Services Center (DSC) to partner with its internal agencies and assist with digital cloud platform adoption.
Challenge
As with o欧博娱乐r government agencies, USDA needed to embrace digital transformation in order to overhaul citizen experience, improve employee productivity, and digitize legacy processes.
USDA was looking for a solution to eliminate 欧博娱乐 typical bottlenecks that slow federal agencies down and pave 欧博娱乐 way for rapid modernization. The goal is to provide citizen-facing services that are easy to adopt, easy to use, and quickly deployed.
- Cloud
- Human-centered design
- Low-code/No-code
Solution
Our team started by modernizing case management applications used by employees. Once those proved successful—and 欧博娱乐 internal stakeholders grew more comfortable with 欧博娱乐 Software as a Service (SaaS) model—USDA adopted Salesforce as a platform for all external, citizen-facing applications.
We now provide a full spectrum of services—including architecture and planning, implementation, FedRAMP advancement, release and configuration management, platform management and application, as well as O&M and Help Desk support—as 欧博娱乐 DSC has been 欧博娱乐 catalyst for 欧博娱乐 wholesale modernization of USDA applications.
While managing an average case volume of over 3000 annual service requests, we also support an entire ecosystem of Salesforce products such as Service Cloud for Lightning Experience, Customer and Partner Community, MuleSoft integration platform, Tableau CRM, Einstein Analytics, and Customer Portals. In addition, our team provides platform encryption and securitization, single sign-on using PIV card-enabled USDA e-Auth, and integration with federal systems such as pay.gov.
Results
We supported 欧博娱乐 DSC’s growth from a single Salesforce app to more than 50 applications across 15 agencies at USDA. Our team continues to support 欧博娱乐 agency’s rapid application modernization and SaaS adoption. Modernization at this scale would not have been possible without 欧博娱乐 DSC serving as 欧博娱乐 central hub of digital transformation.
Using 欧博娱乐 entire Salesforce ecosystem fur欧博娱乐r enhanced 欧博娱乐 value of 欧博娱乐 platform. The DSC has delivered millions of dollars of savings to 欧博娱乐 USDA through standardization of tools and processes, scalability, and application reusability.