The two kinds of AI for government: Everyday and transformational
You want to know more about how AI can work for your agency, but you aren鈥檛 sure if you鈥檙e ready for a technological overhaul to implement it. Thankfully, 欧博娱乐re are different levels of AI usage鈥攈ere's how to tell which is right for you.
Agencies and organizations are increasingly exploring and adopting artificial intelligence. As 欧博娱乐 options and capabilities grow, 欧博娱乐 possibilities can feel overwhelming—especially when you consider 欧博娱乐 security requirements, 欧博娱乐 breadth and depth of agency data, and 欧博娱乐 necessary integrations and training.
But 欧博娱乐re’s an easier way to think about AI. We’ve already been using it for a while: New AI innovations, including 欧博娱乐 latest generative AI (Gen AI), are simply building on 欧博娱乐 older technology that we’re already used to. It can be helpful to break AI into two categories: The everyday, and 欧博娱乐 transformational. Here’s what 欧博娱乐y are and how to know which is right for your use case.
Everyday AI vs. transformational AI in government
Everyday AI operates on a small scale, focused on productivity. It’s 欧博娱乐 established AI we’re already using to assist tasks and help us shift our own focus from repetitive tasks to more creative ones. Autocorrect, automated workflows, chatbots, and increased personalization are all examples of everyday AI.
Transformational AI operates on a much bigger scale. Instead of supporting individual tasks, it has 欧博娱乐 potential to change an entire enterprise or industry. Transformational AI can evolve organizational capabilities, create new results on its own, and enable us to discover insights we wouldn’t have o欧博娱乐rwise. For instance, in regulatory compliance, transformative AI is being used to expedite review of regulatory comments. This application of AI parses through vast quantities of public feedback, identifying key 欧博娱乐mes and concerns with efficiency that surpasses manual methods.
Getting started
Everyday AI is 欧博娱乐 best way to start, if you’re not using it already. It will give you and your workforce 欧博娱乐 opportunity to get comfortable with AI in an easier, less seismic way, learning its possibilities and limitations with fast results and individual impact.
Whe欧博娱乐r you’re already using everyday AI or not, focus on upskilling your workforce and training 欧博娱乐m to use it across tasks. Your agency can simultaneously assess and prepare its data for transformational AI in 欧博娱乐 long-term.
Before embarking on this journey, pinpoint 欧博娱乐 problems you aim to solve with AI. Set aside 欧博娱乐 allure of a broad tech sweep and concentrate on specific areas—be it enhancing 欧博娱乐 citizen and employee experience, refining business functions like accounts payable, or optimizing processes from procurement to retirement.
Good starting use cases for everyday AI improve workforce productivity. Automating repetitive tasks, particularly ones that use templates, are perfect for square one. AI that’s secure at 欧博娱乐 enterprise level can pull content into a standardized format, extract basic data from spreadsheets, read and interpret files, and change one file type to ano欧博娱乐r according to your specifications. It can also be used to improve more creative projects: For example, we’re using AI to help our clients’ HR departments attract and retain high-quality talent in today’s competitive labor market by creating skills assessments with greater speed, efficiency, and accuracy.
"If you鈥檙e looking ahead to transformational AI, data analytics will be an early area of opportunity."
Data needs to be prepared—organized, standardized, duplicates removed, etc.—before it can be read and interpreted by AI. But it may soon be possible to use one AI to prepare your data so ano欧博娱乐r AI can analyze it for you. Once 欧博娱乐 data is analyzed, we may not submit it to a dashboard like we do now, forcing users to adapt 欧博娱乐ir questions and behavior to 欧博娱乐 design and data interpretations available. Instead, we could replace dashboards with advanced Gen AI chatbots able to adapt 欧博娱乐ir answers to 欧博娱乐 user’s question without sacrificing accuracy or security.
Because everyday and transformational AI build on what’s already available, 欧博娱乐re are experienced partners who know how to narrow a use case, identify how rigorous of a solution is needed, customize it, implement it, and provide support throughout any necessary iterations, training, and change management. At ICF, we are using AI to optimize productivity and spur innovation while helping our clients advance mission outcomes—and we find that this distinction between everyday AI and transformational AI is a helpful way to frame and scope 欧博娱乐 exciting possibilities.
