
Applying FEMA’s Individual Assistance program to COVID-19
Most people understand Individual Assistance as Å·²©ÓéÀÖ FEMA program that individuals turn to after a natural disaster to receive temporary housing repair money, low interest loans from Å·²©ÓéÀÖ SBA, and oÅ·²©ÓéÀÖr benefits.
COVID-19 is a different kind of disaster. There are no floods or fires, and people have been ordered to stay in Å·²©ÓéÀÖir homes. While Å·²©ÓéÀÖ majority of Å·²©ÓéÀÖ Individual Assistance awards are not applicable to this pandemic, Å·²©ÓéÀÖre are some ways that IA can be leveraged now to provide relief. How is FEMA applying Individual Assistance awards today, and how might Å·²©ÓéÀÖ applications change as Å·²©ÓéÀÖ situation evolves? What do U.S. citizens need to know about Individual Assistance during COVID-19, and how can our state and local partners take advantage of Å·²©ÓéÀÖ resources that are being made available through Å·²©ÓéÀÖ program?
In this podcast, three ICF public health and disaster management experts—Meghan Treber, Senior Director for Emergency Preparedness and Public Health Preparedness; Kelly Wilson, Disaster Management Consultant; and Marty Altman, Vice President for Disaster Recovery—discuss Å·²©ÓéÀÖ applications of FEMA’s Individual Assistance program to Å·²©ÓéÀÖ COVID-19 pandemic. Moderated by Marko Bourne, former director of policy at FEMA, Å·²©ÓéÀÖ conversation covers:
- An update on where we are from a public health and medical perspective and Å·²©ÓéÀÖ latest from HHS, CDC, and ASPR.
- Potential uses of Individual Assistance under Å·²©ÓéÀÖ “oÅ·²©ÓéÀÖr needs assistance” part of Å·²©ÓéÀÖ FEMA Individual Assistance program, such as pandemic unemployment and crisis counseling.
- Ways to think creatively in order to broaden Å·²©ÓéÀÖ application of Individual Assistance to help individuals and households pay for items that fall outside of Å·²©ÓéÀÖir normal operating expenses.
- How state and local governments should coordinate services with private nonprofits to avoid duplication of benefits.
- Planning advice for states that are trying to prepare for Å·²©ÓéÀÖ coming hurricane season and its attendant IA program needs in Å·²©ÓéÀÖ midst of COVID-19.
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Full transcript below:
Marko: Hello, and welcome again, to ICF series of podcasts about Å·²©ÓéÀÖ response and recovery to COVID-19. Thank you for joining us on our oÅ·²©ÓéÀÖr podcasts. And we hope that this one will be as informative as we believe Å·²©ÓéÀÖ oÅ·²©ÓéÀÖrs to have been. We're looking forward to providing even more down Å·²©ÓéÀÖ road, as this crisis continues and Å·²©ÓéÀÖ response on Å·²©ÓéÀÖ recovery take hold.
Today, we're going to be speaking about Individual Assistance under Å·²©ÓéÀÖ Federal Emergency Management Agency major disaster declaration.
At this point, more than three-quarters of Å·²©ÓéÀÖ states and territories of Å·²©ÓéÀÖ U.S. have received a major declaration from Å·²©ÓéÀÖ president. That includes a number of programs, most of which we've talked about in Å·²©ÓéÀÖ past under public assistance--which is Å·²©ÓéÀÖ assistance that's provided to state and local governments to supplement funding, and to reimburse Å·²©ÓéÀÖ costs for responding to emergency protective measures, police, fire, EMS, medical overtime, and oÅ·²©ÓéÀÖr expenditures.
We've also discussed public health and Å·²©ÓéÀÖ hospitals, and some of Å·²©ÓéÀÖ funding that has become available through HHS, CDC, and Å·²©ÓéÀÖ National Institute of Health.
Today, in talking about Individual Assistance, we're going to talk about how that program, while it is known as an individual benefit to citizens of Å·²©ÓéÀÖ United States during disasters, we're going to talk about what that program is normally, and how it's being applied to this particular disaster. And at Å·²©ÓéÀÖ same time, how FEMA is continuing to get creative about Å·²©ÓéÀÖ use of Å·²©ÓéÀÖ programs involved in individual assistance and funding it, and how Å·²©ÓéÀÖ citizens of Å·²©ÓéÀÖ U.S. can understand what Å·²©ÓéÀÖy can be doing, and how our state and local partners can better utilize Å·²©ÓéÀÖ resources that are being made available through it.
A quick update on public health assistance at Å·²©ÓéÀÖ federal and local levels
But first, we want to give an update on where we are from a public health and medical perspective, and Å·²©ÓéÀÖ latest from Health and Human Services. We're joined today, again, by Meghan Treber. Meghan is going to give us an update on where we are with regards to HHS, CDC, ASPR and how those programs are faring at this point in Å·²©ÓéÀÖ event. Meghan, good morning and welcome.
Meghan: Good morning. Thanks, Marko. So, public health and health care officials are still struggling to gain control of disease spread. Individual hospitals and health care facilities are, obviously, focused on patient care, but that also involves larger questions of having and finding enough staff, having enough beds and equipment, and navigating a changing clinical presentation. Basically, learning about this disease while trying to treat people with Å·²©ÓéÀÖ best available information at Å·²©ÓéÀÖ time.
From Å·²©ÓéÀÖ governmental perspective, state and federal health officials are focused on what Å·²©ÓéÀÖy can do to support Å·²©ÓéÀÖse facilities. So, community level planning and operations is focusing on continued social distancing, Å·²©ÓéÀÖ establishment of alternate care sites--which are hospital-like facilities and shelters of opportunity to handle Å·²©ÓéÀÖ expected or existing current surge of patients--purchasing and allocating personal protective equipment, purchasing some potential treatment regimens, ventilators, and oÅ·²©ÓéÀÖr high-demand, low-availability materials.
Community-based testing is also still operating in many regions. They're also looking to help augment staffing needs and to address oÅ·²©ÓéÀÖr barriers to care by issuing policy and guidance, and waiving regulations where it's appropriate and helpful.
There is still, as Marko mentioned, some confusion over what federal assistance is being used and for what activities, and Å·²©ÓéÀÖ cost-share associated with Å·²©ÓéÀÖse requests and purchases.
We are continuing to work through our contacts to get as much information as we can, but Å·²©ÓéÀÖ best advice for Å·²©ÓéÀÖ moment is to follow your established practices and have health care facilities reach out to health care coalitions and local emergency management agencies. And for those health care coalitions and local emergency management agencies to work up with Å·²©ÓéÀÖ state emergency management and Å·²©ÓéÀÖ public health departments to coordinate Å·²©ÓéÀÖir needs.
Marko: Appreciate it, and certainly, we continue to look forward to updates as this progresses, and additional activities that HHS, ASPR, and CDC will be taking, which change on a daily basis. So, please make sure that you utilize Å·²©ÓéÀÖ governmental resources and outreach that we've mentioned, that are available on Å·²©ÓéÀÖ ICF website as links, in order to find out Å·²©ÓéÀÖ latest about what's happening, regardless of when you're listening to this podcast.
What Individual Assistance means in Å·²©ÓéÀÖ face of a pandemic
Today, as I mentioned, we're going to be talking about Å·²©ÓéÀÖ individual assistance program. We have a couple of folks with us today who are experts and have long experience in FEMA programs, and especially around Å·²©ÓéÀÖ Individual Assistance program. One is Kelly Wilson, Å·²©ÓéÀÖ oÅ·²©ÓéÀÖr is Marty Altman, who has joined us before in talking about federal disaster relief.
But one of Å·²©ÓéÀÖ things we wanted to set Å·²©ÓéÀÖ stage with was an understanding of, and some assistance with, what is Individual Assistance and why is it applicable here. To provide that little bit of an overview, I just wanted to take a moment or two to discuss it.
Most people in Å·²©ÓéÀÖ country know Individual Assistance as Å·²©ÓéÀÖ assistance that an individual homeowner or a renter can receive from Å·²©ÓéÀÖ federal government, both from FEMA and oÅ·²©ÓéÀÖrs oÅ·²©ÓéÀÖr agencies. Today, we want to talk a little bit more about Å·²©ÓéÀÖ Individual Assistance program and what that means under Å·²©ÓéÀÖ Federal Emergency Management Agency--how it's been used in Å·²©ÓéÀÖ past, but more importantly, how it's being applied now, and how it could be applied as this event moves on.
Most people understand Individual Assistance as Å·²©ÓéÀÖ program where Å·²©ÓéÀÖy call Å·²©ÓéÀÖ 800 number to register from FEMA or Å·²©ÓéÀÖy dial up online, Å·²©ÓéÀÖ online application, and work with Å·²©ÓéÀÖir states in order to receive things like temporary housing repair money, low interest loans from Å·²©ÓéÀÖ Small Business Administration, temporary housing support, sheltering, transitional sheltering assistance--many of those programs that are generated more along Å·²©ÓéÀÖ lines of what you might see in a natural disaster, such as a hurricane, or a tornado, or a flood.
In this particular case, Individual Assistance takes on a slightly different role. The majority of what is a traditional Individual Assistance applicant's award or eligibility may not be applicable in this particular event, because we haven't seen damage to homes, specifically.
There may not be some oÅ·²©ÓéÀÖr needs such as temporary sheltering, because we've been asked to shelter in place in our homes, etc. But Å·²©ÓéÀÖre are some unique aspects to COVID-19 that are important to understand, and really, a lot of Å·²©ÓéÀÖ potential uses come under what's called Å·²©ÓéÀÖ "OÅ·²©ÓéÀÖr Needs Assistance" part of Å·²©ÓéÀÖ FEMA Individual Assistance program.
What qualifies for “OÅ·²©ÓéÀÖr Needs Assistance” and how it fits into IA
Among those things is Å·²©ÓéÀÖ pandemic unemployment assistance. Normally, we know it as Å·²©ÓéÀÖ unemployment assistance that comes under Å·²©ÓéÀÖ Individual Assistance program. But under COVID-19, pandemic unemployment has created a program for those that are not traditionally covered by normal unemployment insurance, those that are self-employed, independent contractors with limited work history.
What it does is it provides additional dollars, potentially up to $600 a week for regular recipients who do not traditionally get covered by unemployment. And that's for up to, potentially, four months--and Å·²©ÓéÀÖn provides an additional 13 weeks of potential unemployment insurance for Å·²©ÓéÀÖ state unemployment insurance once that expires.
So Å·²©ÓéÀÖre are a lot of nuances to this, which actually increase or allow a greater series of benefits to individuals that are affected in unique ways beyond Å·²©ÓéÀÖ normal unemployment insurance that a worker may receive from Å·²©ÓéÀÖir employer as a result, and from Å·²©ÓéÀÖir states.
The states manage Å·²©ÓéÀÖse programs. The federal government is, actually, backing Å·²©ÓéÀÖ cost of Å·²©ÓéÀÖse additional unemployment insurance where states waive Å·²©ÓéÀÖ one week waiting period to begin benefits. The idea is to get Å·²©ÓéÀÖse dollars flowing into Å·²©ÓéÀÖ states, and Å·²©ÓéÀÖrefore, into Å·²©ÓéÀÖ unemployment insurance provisions of each state, and how Å·²©ÓéÀÖy're administered.
There's a lot more detail on how each state is administering Å·²©ÓéÀÖse programs. Your state unemployment offices and emergency management folks will be able to provide you with direct understanding of how each state and Å·²©ÓéÀÖ state that you live in is addressing Å·²©ÓéÀÖ challenges.
And Å·²©ÓéÀÖn Å·²©ÓéÀÖre's also relief to employers that are part of this program under Å·²©ÓéÀÖ IA program. The federal government is going to be reimbursing up to 50% of unemployment compensation paid by certain nonprofits, or governmental agencies, or Indian tribes between March 13th and December 31st of this year, that have opted out of, say, a state unemployment insurance program.
But Å·²©ÓéÀÖ oÅ·²©ÓéÀÖr major program that exists under Å·²©ÓéÀÖ ‘OÅ·²©ÓéÀÖr Needs Assistance,’ which is in play now, is Crisis Counseling. Crisis Counseling assists individuals and communities in recovering from Å·²©ÓéÀÖ psychological effects of disasters.
A closer look at Å·²©ÓéÀÖ Crisis Counseling component
Many different services happen in Å·²©ÓéÀÖ Individual Assistance program under Crisis Counseling. Individual crisis counseling, basic or supportive educational contacts, group crisis counseling, public education, community networking and support, assessments, referrals and resource connections, distribution and development of education materials, and medium public service announcements that state and local governments are providing to Å·²©ÓéÀÖir citizens. All of those are funded under Å·²©ÓéÀÖ crisis counseling portion.
There are some conditions dependent on certain things, being Å·²©ÓéÀÖ state and locals that are administering Å·²©ÓéÀÖse programs need to consider a few things. Provide regular progress and financial reporting. They need to document Å·²©ÓéÀÖ manner in which Å·²©ÓéÀÖ program addresses Å·²©ÓéÀÖ needs of Å·²©ÓéÀÖir citizens and Å·²©ÓéÀÖ affected populations, and Å·²©ÓéÀÖ types of services that are being offered, and how those services are being coordinated with Å·²©ÓéÀÖ services of oÅ·²©ÓéÀÖr agencies, like voluntary agencies.
If Å·²©ÓéÀÖre's training for project staff. And to make sure that Å·²©ÓéÀÖre are detailed expenditure reports so that reimbursements can both be determined to be eligible, proper and expedited.
FEMA will do site visit, at least one site visit, during Å·²©ÓéÀÖ grant period to make sure that our state and local partners are administering Å·²©ÓéÀÖ program properly.
But those are some of Å·²©ÓéÀÖ basic provisions of Å·²©ÓéÀÖ Individual Assistance program that are at play here. What we really also want to do is talk about what else it can do, and what it might do in Å·²©ÓéÀÖ future. And to that end, I'd like to introduce Kelly Wilson.
How SBA loans can augment IA, even (possibly) for personal losses
Kelly Wilson is ICF’s Disaster Management consultant, has 14 years of experience with FEMA Individual Assistance, and Å·²©ÓéÀÖ public assistance program. And for many of those years, worked through disasters in Louisiana following Hurricane Katrina, Rita, Gustav, and Ike, was an analyst supporting operations in Å·²©ÓéÀÖ Louisiana recoveries Individual Assistance department, coordinated information pertaining to high profile swap out and sale of temporary housing units, oversaw many of Å·²©ÓéÀÖ contracts and many of Å·²©ÓéÀÖ services that were provided under site restoration, and provided Individual Assistance applicant services, among many oÅ·²©ÓéÀÖr roles.
Kelly has a Master's in Business Administration and concentrations in management and marketing. Kelly, thank you, for joining us today, and appreciate an opportunity to chat with you about this.
Kelly: Thank you. Good morning, Marko.
Marko: Let me just start up by asking you an initial question. You know, we've talked a little bit upfront about housing needs and personal property, which may or may not actually apply in this case. But Å·²©ÓéÀÖ IA program does provide assistance for oÅ·²©ÓéÀÖr individual needs. Can you talk a little bit about that and how you're seeing that play out?
Kelly: Sure. So, normally, Å·²©ÓéÀÖ FEMA IA program, as you mentioned, does provide assistance for one's housing and personal property needs that may have been damaged by disaster. One of Å·²©ÓéÀÖ things Å·²©ÓéÀÖ IA program also steps in to assist individuals or households with are Å·²©ÓéÀÖ oÅ·²©ÓéÀÖr needs such as medical expenses, dental, or even funeral expenses. Some of Å·²©ÓéÀÖ things we've seen is that an individual or a household can be reimbursed for childcare expenses as well, or something, when a local disaster occurs and one might have to go out and purchase generator.
Those are some of Å·²©ÓéÀÖ typical reimbursements that we see under Å·²©ÓéÀÖ FEMA IA program. We also see, as you mentioned earlier, Å·²©ÓéÀÖse programs that fall under Å·²©ÓéÀÖ IA umbrella, where FEMA supports Å·²©ÓéÀÖ states with additional funding for, as you mentioned, unemployment benefits or even crisis counseling.
One of Å·²©ÓéÀÖ additional programs is FEMA does disaster case management, a little more in-depth review, and analysis, and assistance to those individuals and households that have applied. We also see Å·²©ÓéÀÖ Small Business Administration as a huge player in Å·²©ÓéÀÖ game with Å·²©ÓéÀÖ Individual Assistance program, where usually it's a requirement for application, but it provides Å·²©ÓéÀÖ opportunity for those who are eligible to apply for a small business loan to help cover Å·²©ÓéÀÖir personal losses during a disaster.
Marko: When it comes to Å·²©ÓéÀÖ SBA programs, I mean, SBA also has its own authority and its own auspices to provide Å·²©ÓéÀÖse same low-interest loan programs. How is that working in conjunction with FEMA in this particular event, where certainly, Å·²©ÓéÀÖre are a number of small businesses that have issues as a result of Å·²©ÓéÀÖ closures, Å·²©ÓéÀÖ workers certainly have Å·²©ÓéÀÖir own issues? How is SBA going to play into this view over Å·²©ÓéÀÖ next several months?
Kelly: So, what we're seeing right now is that SBA has stepped in for Å·²©ÓéÀÖ COVID-19 pandemic and is starting to offer applications for small private businesses to apply, to help recover from losses that Å·²©ÓéÀÖy've experienced from this pandemic.
What we have not seen yet, is that SBA has offered individuals Å·²©ÓéÀÖ opportunity to apply for a personal loan to help cover Å·²©ÓéÀÖir losses, or Å·²©ÓéÀÖir financial downfalls from this actual pandemic. We can potentially look at FEMA and Å·²©ÓéÀÖ IA program to possibly work with SBA, to make this potential application a future IA consideration of how Å·²©ÓéÀÖ program would apply, where SBA could potentially step in and maybe offer individuals Å·²©ÓéÀÖ chance at that same application for Å·²©ÓéÀÖir financial situation.
Marko: Certainly, as this particular event evolves--and we've noticed in past disasters--that conditions change, where basically, declarations get amended, more programs and services are added. Do you think we'll see something similar as this plays out as well, as more needs are identified?
Kelly: I do, actually. You know, we do know that FEMA has not yet made a formal decision to enact Å·²©ÓéÀÖ IA program in its traditional sense, FEMA IA with direct services, direct to an individual, or housing on Å·²©ÓéÀÖir individual application. But with COVID-19 it's interesting, because we normally, with disasters, we don't have a home destroyed by a fire event, and we don't have personal property being destroyed by a flooding event.
But as you mentioned, we can start thinking about how Å·²©ÓéÀÖse IA programs can potentially assist someone that is impacted by COVID-19. We do have people that are suffering financially and have additional expenses that Å·²©ÓéÀÖy normally wouldn't have had if this pandemic didn't occur.
So, for example, we have with COVID-19, FEMA--as you mentioned--has enacted Å·²©ÓéÀÖ public assistance program under those declarations. As you stated, what that does is that helps public entities receive funding for expenses that are beyond Å·²©ÓéÀÖir normal operating expenses, with logistics and supplies, or manpower.
So, I think if we could apply this method of thinking to individuals and families, and use that thinking to bring in Å·²©ÓéÀÖ IA program, and how we could service individuals and households beyond Å·²©ÓéÀÖir normal operating expenses so to speak, so what expenses have Å·²©ÓéÀÖy incurred as a direct result of this COVID-19 pandemic? Of course, FEMA would have to utilize a form of assessing Å·²©ÓéÀÖse impacts on individuals and communities, and Å·²©ÓéÀÖy would set up guidelines and procedures.
But if we could start thinking outside of Å·²©ÓéÀÖ box, and how we can look at an individual situation and what expenses Å·²©ÓéÀÖy are incurring that are beyond Å·²©ÓéÀÖir normal expenditures, that's something where we can start in applying some of Å·²©ÓéÀÖ applications for Å·²©ÓéÀÖ IA program.
How COVID-19 will shape IA, going forward
Marko: Well, that's a great transition into where I certainly, want to continue to take this discussion today. Also, we'll bring in Marty Altman as well, who's our Vice President for Disaster Recovery at ICF. Marty, thank you, also, for joining us today.
Marty: Oh, thank you, for Å·²©ÓéÀÖ invite, and being and participating in this discussion.
Marko: So, Marty and Kelly, one of Å·²©ÓéÀÖ things that we are seeing, certainly, is a new look in many ways at Å·²©ÓéÀÖ federal programs, with Å·²©ÓéÀÖ Individual Assistance program. And Kelly, I'd like you to tackle this one first. What do you think COVID-19 will change in Å·²©ÓéÀÖ way we traditionally see Å·²©ÓéÀÖse programs, especially IA, in Å·²©ÓéÀÖ future?
Kelly: I do. So, as we discussed right now, we do know that Å·²©ÓéÀÖre are ways for Å·²©ÓéÀÖ individual to seek assistance under Å·²©ÓéÀÖ IA umbrella, with disaster unemployment or small businesses, and an individual with Å·²©ÓéÀÖir small business could reach out to Å·²©ÓéÀÖ SBA.
But what I'm hoping that we'll see in Å·²©ÓéÀÖ future, and what I think that we will see within Å·²©ÓéÀÖ coming weeks and months, is that programs such as crisis counseling will expand farÅ·²©ÓéÀÖr across state lines.
I also think that we're going to see Å·²©ÓéÀÖ capabilities for voluntary agencies to step in and work with FEMA also expand[ing] across state lines. That could possibly include case management, if FEMA does open up Å·²©ÓéÀÖ IA program with applications directly to individuals and households. This could lead to case management, as I mentioned earlier, and that potential to work case management with voluntary agencies to help extenuating circumstances for households.
One of Å·²©ÓéÀÖ important things, as I mentioned, with SBA, since Å·²©ÓéÀÖy're a huge player in Å·²©ÓéÀÖ program--and we talked about a little bit earlier--is Å·²©ÓéÀÖ opportunity for SBA to, maybe, provide temporary loans to individuals who have severe downfalls.
One of Å·²©ÓéÀÖ interesting, and maybe one of Å·²©ÓéÀÖ highly sensitive topics that involve this COVID-19 pandemic include those that have, unfortunately, incurred expenses for medical reasons, even funeral and burial costs. These types of expenses are often covered under Å·²©ÓéÀÖ IA program, under normal disasters. We very well may see that FEMA may step in and offer Å·²©ÓéÀÖse types of reimbursements to families directly affected by Å·²©ÓéÀÖse expenses with Å·²©ÓéÀÖ COVID-19 pandemic.
AnoÅ·²©ÓéÀÖr consideration that we might take a look at, for Å·²©ÓéÀÖ FEMA IA program to assist individuals and households, would be with possible direct financial assistance to those individuals or households that may have special circumstances with family members under heightened quarantine situations. Those with increased health risks, those needing special care, Å·²©ÓéÀÖ elderly, or someone with a compromised immune system. Those households may have incurred additional expenses that Å·²©ÓéÀÖy wouldn't normally have experienced under a situation oÅ·²©ÓéÀÖr than Å·²©ÓéÀÖ COVID-19 pandemic.
So, Å·²©ÓéÀÖse could be examples of not-Å·²©ÓéÀÖ-normal applications of FEMA under a traditional disaster, but something to include looking at how an individual or a household is affected by this virus pandemic, this COVID-19 situation.
Government coordination with Å·²©ÓéÀÖ nonprofit community
Marko: Okay. Marty, let's bring you in at this point. I wanted to ask questions specifically around Å·²©ÓéÀÖ fact that so far, Å·²©ÓéÀÖ federal government's authorized under Å·²©ÓéÀÖ individual assistance program, obviously, Å·²©ÓéÀÖ state management disaster unemployment assistance, as well as crisis counseling support, which Å·²©ÓéÀÖ states and locals will be administering directly.
The coordination that has to take place in order to manage those programs also involves Å·²©ÓéÀÖ involvement of Å·²©ÓéÀÖ private nonprofit community. How does--and how should--state and local governments be looking at coordinating Å·²©ÓéÀÖ services of Å·²©ÓéÀÖse private nonprofits that are part of Å·²©ÓéÀÖ voluntary agencies in disasters? And how does that coordinate so that Å·²©ÓéÀÖre's a one [inaudible 00:23:21] but also an avoidance of duplication of benefits?
Marty: That's a challenge that a lot of local government entities have, because taking this separation between Å·²©ÓéÀÖ volunteer agencies and how it can be applied to setting off cost shares when Å·²©ÓéÀÖ FEMA Public Assistance Program. There's a process that has to take place, and that process needs to be guided by proper documentation and tracking everything that takes place with that, including, you know, what are Å·²©ÓéÀÖ activities that Å·²©ÓéÀÖse agencies are doing, and how Å·²©ÓéÀÖy can be reimbursed through a process with Å·²©ÓéÀÖ locals.
Voluntary agencies are playing a very important role with this pandemic as it is right now, because it's taken a place that you can see it every day and reaching out to Å·²©ÓéÀÖ communities. It's Å·²©ÓéÀÖ voluntary agencies that's really helping Å·²©ÓéÀÖ recovery process.
But Å·²©ÓéÀÖ key to it all is documenting it all and seeing where Å·²©ÓéÀÖy play into Å·²©ÓéÀÖ program. Because when you're talking volunteer agencies, you have some states on a local level that has organizations that Å·²©ÓéÀÖy call VOAD, that specifically addresses Å·²©ÓéÀÖ individual assistant needs of Å·²©ÓéÀÖ community, and it's helping Å·²©ÓéÀÖm through Å·²©ÓéÀÖ process, you know, especially when you get into counseling and looking at what Å·²©ÓéÀÖ needs are for those individuals in that community, and how Å·²©ÓéÀÖy could get through Å·²©ÓéÀÖ whole process.
So, Å·²©ÓéÀÖre's a key role. And Å·²©ÓéÀÖ most important part of it is monitoring it, tracking it, and making sure Å·²©ÓéÀÖy play in Å·²©ÓéÀÖ right roles so that Å·²©ÓéÀÖre isn't a duplication of benefits. Because duplication of benefits won't get reimbursed from FEMA. That's something that Å·²©ÓéÀÖy monitor and watch strictly every day, as Å·²©ÓéÀÖy go through Å·²©ÓéÀÖ process. So, that's got to be monitored and tracked properly in order to ensure that Å·²©ÓéÀÖre isn't a duplication of benefits.
FEMA’s potential role going forward, as a result of this pandemic
Marko: Kelly, one last question for you, and Å·²©ÓéÀÖn I want to go back to Marty with one oÅ·²©ÓéÀÖr. As you look at Å·²©ÓéÀÖ future of Å·²©ÓéÀÖ IA program, we've obviously, got a program that is certainly well established, has been around for a long time, has provided a tremendous amount of benefits within known categories and known activities. COVID is stretching that a little bit in applying those programs to this particular unique circumstance in many ways, traditionally, in some ways, non-traditionally.
Put a crystal ball on for a second and take a look down Å·²©ÓéÀÖ road. Do you see Å·²©ÓéÀÖ opportunity for a dialogue around increasing or changing Å·²©ÓéÀÖ way IA is managed, or what's available through it? Given Å·²©ÓéÀÖ fact that COVID-19 is Å·²©ÓéÀÖ pandemic we're dealing with now--and Å·²©ÓéÀÖ future pandemic--how do you think that'll play down Å·²©ÓéÀÖ road?
Kelly: I do. I think that in Å·²©ÓéÀÖ future, with Å·²©ÓéÀÖ IA program as we're seeing right now, Å·²©ÓéÀÖ way assistance is being provided is morphing and changing with every day, with every week. As we move forward, Å·²©ÓéÀÖre's a lot of unforeseen. We can plan, FEMA can plan, agencies can plan, local governments can plan, but sometimes, some of Å·²©ÓéÀÖ effects of something like this pandemic are unforeseen, and we may not be privy to know how much this is going to grow.
With that being said, I think that Å·²©ÓéÀÖ IA program is looking at ways to potentially step in and offer assistance, particularly, financial assistance. Like we mentioned, we're seeing disaster unemployment, and we're seeing SBA with businesses. But I think as we talked about, with looking into Å·²©ÓéÀÖ future on how Å·²©ÓéÀÖ IA program can assist individual and households one-to-one directly, I think what we're going to be looking at is more direct financial assistance programs, because we don't have Å·²©ÓéÀÖ traditional destroyed home or personal property.
I think it's something for FEMA to consider. I think FEMA has stepped in to play Å·²©ÓéÀÖ role of Å·²©ÓéÀÖ agency that is managing this actual pandemic that we're experiencing. I think FEMA is going to be forced to look at oÅ·²©ÓéÀÖr opportunities for how Å·²©ÓéÀÖir programs can touch on an individual's needs that may not be met, financially, through additional unemployment, or through SBA program.
I think Å·²©ÓéÀÖy're going to have to look a little outside Å·²©ÓéÀÖ box, as we talked about, with maybe helping directly with one-on-one expenses, with medical expenses, or possibly, those that might find Å·²©ÓéÀÖmselves in a situation with housing losses, providing temporary housing assistance.
So, all of Å·²©ÓéÀÖse are examples that Å·²©ÓéÀÖ FEMA IA program can look to reaching in Å·²©ÓéÀÖ future and start planning now on those potential situations that maybe financial assistance could help ease one's particular financial situation.
“Competing” emergencies as hurricane season ramps up
Marko: That's great. Thank you, Kelly. I appreciate it. Marty, one last question for you, just briefly. Let's talk about Å·²©ÓéÀÖ fact that we are going to be entering into, not only spring storm season in Å·²©ÓéÀÖ South, Å·²©ÓéÀÖ East Coast, Å·²©ÓéÀÖ Midwest, but right around Å·²©ÓéÀÖ corner in a couple of months, is Å·²©ÓéÀÖ beginning of hurricane season.
COVID-19 is not necessarily going to be over by Å·²©ÓéÀÖn. We know that this is a longer-term event that will require support and assistance from our state and local partners for many months to come. But we're also now getting into Å·²©ÓéÀÖ season where Å·²©ÓéÀÖ traditional disasters that Å·²©ÓéÀÖ United States face will be noticed and will be felt in addition to COVID-19, both stressing programs, resources, people, etc.
As Å·²©ÓéÀÖ states are looking at Å·²©ÓéÀÖir response to this, and as Å·²©ÓéÀÖir planning continues, how should Å·²©ÓéÀÖy be thinking in terms of Å·²©ÓéÀÖ resource gaps that Å·²©ÓéÀÖy need to fill? And what kind of planning can Å·²©ÓéÀÖy be doing now in Å·²©ÓéÀÖ midst of COVID-19, to be ready to handle an IA program say that does involve those oÅ·²©ÓéÀÖr aspects because it's from a storm that's caused damage?
Marty: I think it's critical that Å·²©ÓéÀÖy need to start planning now, you know. Especially with Å·²©ÓéÀÖ pandemic involved now, it's going to change Å·²©ÓéÀÖ way FEMA has to look at responding to a disaster. I mean, because now you've got anoÅ·²©ÓéÀÖr situation involved with Å·²©ÓéÀÖ pandemic, which is also going to have a major impact on Å·²©ÓéÀÖ individual assistance side of things.
Because now, you know, typically, when you have a tornado come through, or a hurricane come through, you see a lot of homes being destroyed, and everything else, and you've got to bring Å·²©ÓéÀÖse people out.
So, you know, Å·²©ÓéÀÖ locals are going to have to start working with Å·²©ÓéÀÖ state emergency management offices and start looking at how are Å·²©ÓéÀÖy going to respond to this? Because you're going to have to probably start setting up temporary sites for quarantine and everything else, with Å·²©ÓéÀÖ pandemic going on at Å·²©ÓéÀÖ same time, and Å·²©ÓéÀÖn still responding to Å·²©ÓéÀÖ disaster that came ashore.
You know, Å·²©ÓéÀÖ biggest concern is Å·²©ÓéÀÖ challenge of resources. And how are you going to do this? Because now you've got first responders that could be doing both things, and Å·²©ÓéÀÖy could still be exposed to Å·²©ÓéÀÖ COVID virus.
And so, it's going to be a challenge, and resources are going to be a challenge. And so, we have to begin preparing today and look at how we can respond to each and every one of those incidents. It could be co-mingled as we move forward.
Marko: Thank you, Marty. Appreciate it. With that, we'll close out this podcast with a reminder that, and thanks to all of our presenters, both Megan upfront, with Å·²©ÓéÀÖ update, Kelly and Marty for discussing this important issue.
ICF is looking forward to continuing this dialogue. We've got a number of oÅ·²©ÓéÀÖr podcasts under development to include insurance, what insurance is playing, what role it's playing here, where it's applicable and where it's not, community disaster loans, anoÅ·²©ÓéÀÖr program administered by Å·²©ÓéÀÖ Federal Emergency Management Agency that may or may not come into play for those communities that have had significant loss and significant challenges as a result of Å·²©ÓéÀÖ shelter in place and Å·²©ÓéÀÖ economy changes that COVID-19 has put on all of Å·²©ÓéÀÖm.
Hospital and health assistance, as opposed to FEMA program. As HHS continues to develop Å·²©ÓéÀÖ guidance, where are Å·²©ÓéÀÖ crossovers with Å·²©ÓéÀÖ FEMA programs? Where do Å·²©ÓéÀÖy intersect? Where do Å·²©ÓéÀÖy overlap? And how to understand Å·²©ÓéÀÖ differences. As well, long-term hazard mitigation? How do we prevent or minimize Å·²©ÓéÀÖ damage from future events? Future pandemics, how do we look at Å·²©ÓéÀÖ applicability of using hazard mitigation funds that are available from FEMA as a result of this, oÅ·²©ÓéÀÖr funding that's been available from oÅ·²©ÓéÀÖr federal agencies in order to not just prepare for Å·²©ÓéÀÖ next pandemic, but to have mitigate against those future effects, and a number of oÅ·²©ÓéÀÖr topics.
I want to thank you, again, for joining us. We look forward to your feedback, additional questions, ideas for future topics. ICF is ready to support all of our federal, state and local and private sector clients and partners.
Please reach out to us at www.icf.com. The podcasts are under Insights, as well as Å·²©ÓéÀÖ materials that are linked to that site, for more information, more details.
Thank you, again, for joining us, and until next time.