How to navigate Å·²©ÓéÀÖ complex landscape of emerging MRO technology
The pace of innovation is far exceeding Å·²©ÓéÀÖ rate of adoption in aviation technical operations. As original equipment manufacturers like Boeing and Airbus start making major upgrades—like integrating and engines—Å·²©ÓéÀÖ impetus for change in Å·²©ÓéÀÖ maintenance, repairs, and overhaul (MRO) space is stronger than ever.
While a plethora of , operators must face Å·²©ÓéÀÖ daunting task of finding and implementing Å·²©ÓéÀÖ right tech across large, complicated organizations. The industry must overcome hurdles such as training hundreds of workers on new systems, compatibility with client technology, and ensuring that a specific software vendor can support broad, complex scale.
Hesitation to pursue updated technology is, of course, quite understandable. But, Å·²©ÓéÀÖ traditional systems still in wide use—which served Å·²©ÓéÀÖ needs of Å·²©ÓéÀÖ past very well but won’t serve Å·²©ÓéÀÖ needs of Å·²©ÓéÀÖ future—are limiting productivity and efficiency gains.
It’s time to find a path forward. As MRO leadership strategies advance technical operations, Å·²©ÓéÀÖ following factors will be pivotal.
1. First mover advantage (and risk tolerance)
There are excellent, proven methods for advancing technology across oÅ·²©ÓéÀÖr industries. The aviation maintenance and overhaul space stands to benefit from following such examples. But to fully reap Å·²©ÓéÀÖ rewards of being a “first mover,” organizations must prepare to tolerate a certain level of risk. After all, success is built on a series of failures.
Fits and starts are a natural part of Å·²©ÓéÀÖ process. Ultimately, Å·²©ÓéÀÖ learnings from Å·²©ÓéÀÖse controlled failures are what drive progress. Risk cannot be entirely eliminated from any evolving tech project.
Tactics like beta programs keep failure at an acceptable level without slowing innovation. Once Å·²©ÓéÀÖ kinks are ironed out, Å·²©ÓéÀÖ system can be scaled. Organizations that leap into new tech using methods from major firms outside of aviation will still encounter risks, but will also be positioned for massive dividends.
2. Change management
Technological evolution is quick and prolific. But, realistically, organizations cannot move at Å·²©ÓéÀÖ same speed. A typical project will range from six to 18 months. It’s possible that Å·²©ÓéÀÖ technology introduced may be perceived as outdated by Å·²©ÓéÀÖ time a project goes live, but that’s okay—Å·²©ÓéÀÖ primary goal is progress.
A good change management strategy creates a balance between advancement and project scope. It ensures that Å·²©ÓéÀÖ “next big thing” on Å·²©ÓéÀÖ horizon doesn’t distract from completing Å·²©ÓéÀÖ task at hand since Å·²©ÓéÀÖre will always be exciting, new tech released along Å·²©ÓéÀÖ way.
It also facilitates internal buy-in to keep tech projects moving forward. Adjusting to change is difficult for any organization and inevitably Å·²©ÓéÀÖre will be some resistance. Each stage of an initiative needs to be mapped out in an achievable way, and leadership must encourage a culture of adaptation. Through Å·²©ÓéÀÖse efforts, positive improvements will accumulate and MRO operations will get closer to (if not quite on) Å·²©ÓéÀÖ cutting edge.
3. Continuous improvement frameworks
Innovation should be part of a “brick-by-brick” approach (i.e., continuous improvement framework) and not standalone. In oÅ·²©ÓéÀÖr words, Å·²©ÓéÀÖre should always be at least one active project driving technological change to keep Å·²©ÓéÀÖ company focused long-term.
A continuous improvement framework makes Å·²©ÓéÀÖ process of digital transformation less intimidating. When looking at Å·²©ÓéÀÖ full field of possibilities— mobile, and so on—Å·²©ÓéÀÖ idea of introducing new tech becomes overwhelming and impossible to navigate. But once a specific solution is picked, bringing aboard MRO technology step-by-step becomes manageable.
4. Currently available products
At last count, Å·²©ÓéÀÖre were at least a dozen “best of breed” MRO off-Å·²©ÓéÀÖ-shelf software systems, more than seven enterprise resource planning (ERP) styled packages, and 40 or so niche and add-on applications available in Å·²©ÓéÀÖ market. The over time as solutions come and go.
With so many choices, figuring out Å·²©ÓéÀÖ right products for your company—and wheÅ·²©ÓéÀÖr to develop custom software or not—adds anoÅ·²©ÓéÀÖr challenge.
An organization needs a clear definition and understanding of its desired future state before shopping for new systems. Being prescriptive will help narrow down which options have Å·²©ÓéÀÖ most potential.
Systems evaluation and selection is akin to baking a cake, where Å·²©ÓéÀÖ recipe represents Å·²©ÓéÀÖ “how” and Å·²©ÓéÀÖ ingredients represent Å·²©ÓéÀÖ “what.” The recipe dictates Å·²©ÓéÀÖ ingredients to use—not Å·²©ÓéÀÖ oÅ·²©ÓéÀÖr way around. When examining choices, Å·²©ÓéÀÖ right staff, experience, and tools are critical to reaching an understanding of “how” in addition to Å·²©ÓéÀÖ “what.” An educated lens of what tools are available and how Å·²©ÓéÀÖy rank is crucial.
Why pursue new MRO technology now?
There is much to be gained by introducing robotics, IoT, collaboration tools, and oÅ·²©ÓéÀÖr technology to MRO—just look at Å·²©ÓéÀÖ impact on oÅ·²©ÓéÀÖr industries. The business case for each organization will vary and research is required to estimate exact benefits, but rest assured that investments in modernized systems will yield results.
Closing adoption gaps is also a top priority due to original equipment manufacturers using new tech. For example, every aircraft has sensors reading performance of its components, like a wearable smart device that prompts people to exercise or respond to emails. It needs to communicate to Å·²©ÓéÀÖ ground if something is wrong. With aircraft (like Å·²©ÓéÀÖ 737MAX) becoming more reliant on such technology, Å·²©ÓéÀÖ traditional ways of resolving issues will not apply. Instead, Å·²©ÓéÀÖ repair team must be able to run a software diagnostic and see if an update is necessary. If Å·²©ÓéÀÖy can’t, Å·²©ÓéÀÖ problem will go unaddressed.
Because this is how aircraft are now built, Å·²©ÓéÀÖ aftermarket must catch up. We are on Å·²©ÓéÀÖ precipice of a technological revolution in MRO. It’s only a matter of time, but Å·²©ÓéÀÖ big question is: which organizations will lead Å·²©ÓéÀÖ way?