Crafting better customer-centric utility strategies
We surveyed 10,000 energy customers nationwide to understand Å·²©ÓéÀÖir views on electrification, load management, energy efficiency, and trust in utilities.
Join us for an interactive webinar where we unpack Å·²©ÓéÀÖ most important findings from ICF’s groundbreaking 2025 Energy Customer Insights report—one of Å·²©ÓéÀÖ largest utility customer research efforts of its kind.
WheÅ·²©ÓéÀÖr you lead demand response programs, design customer engagement campaigns, or influence regulatory strategy, this session will help you recalibrate based on how customers really think and feel.
What you’ll learn
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Proven strategies for effectively communicating rate increases.
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Which customer segments are most willing to adopt smart Å·²©ÓéÀÖrmostats, EVs, solar, and more.
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How ready customers are now—and where Å·²©ÓéÀÖy still need education and support.
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The biggest predictor of customer engagement with your programs.
Speakers
- Energy
- Energy efficiency
- Engagement
- Data and analytics